COVID-19 has impacted the way companies grapple with digital transformation. For some, companies have been investing in digital technology for cloud services and telecommuting. As a result, video software such as Zoom has been a prominent tool for meetings and events. Not only in business, but schools have also transformed their education programs online for the first time, and health services are conducting online screenings. COVID-19 highlights the need for digital transformation in such events and forecasts the future of business.
Increase of telecommuting practices
"Working from home" was a practice that was seen by technology companies such as Google and Facebook, and many thought this practice was going to take years before most companies follow this method of working. COVID-19 dramatically changed this concept and immersed many companies in this style of work. According to Forbes, many employees benefit from work from home, but many companies lack the resources to create a digital structure at this capacity. In the same article, a third of people in the United States worked from before the pandemic. Investing in telecommuting services is optimal for epidemic and future work-life schedules.
The IDC predicted a 5.1% growth in technology spending this year, including a definite increase in infrastructure spending and software investments. This study demonstrates the need for companies to invest more capital in infrastructure and software, which is driven by the demand for supporting remote work.
While investment in infrastructure and software is essential, performance monitoring is another priority for companies. A Znet article claims that a 69% investment in AIOps tools that can detect, diagnose, and resolve network diagnostics. Due to the flood of activity on these telecommunication services, companies have to rid staff from reactive work and invest in self-service technologies and focus on the real work.
Investing in cloud-related services
Harvard Business Review released a survey of CEOs, and senior executives found digital transformation a #1 risk in 2019. $1.3 trillion spent on digital transformation, and 900 billion went to waste. Many executives believe that a cloud-based tool will enhance organizational structure and performance. Still, they need to optimize a broader business strategy that is the best fit for the company.
Many companies should be aware that cloud-related services do promise to solve their inefficiencies, but they need to carefully investigate whether these tools are perfect for their business vision. Internally, cloud meetings and team collaboration are replacing the regular in-person meetings and workplace.
A No Jitter article demonstrates the need for organizations to be equipped for managing all of its workers remotely. Thus, organizations need to be more responsive to their employees, and collaboration tools can help with this. Cloud-based services will be a foundation for remote work, and organizations need to invest in the appropriate tools for their current business needs and results.
Securing Privacy Measures
Telecommuting and cloud-related services offer greater collaboration for workplaces. Nevertheless, there is an increase in digital interactions for consumers, and they are sharing their personal information over a screen. TechRadar emphasizes the precautionary need for privacy in these times, such as a person's digital identity matching their physical status. New online accounts are necessary for our time, but this also raises the risk for companies and consumers.
As employees are adjusting to working from home, privacy can be an issue for their information and company work. Home networks are generally less safe than corporate environments. According to Sky Box Security, anyone sharing a home network could introduce new risks to corporate assets. Therefore, companies need to create safety measures for their business when working remotely.